Shipping and Returns Policy

SHIPPING

Most orders are shipped in 1-2 working days. 

Custom size garments can take up to ten days to make.

All items and shipping prices for delivery to countries outside the UK are not inclusive of any customs or import duties and may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the delivery is responsible for all Import Fees. 

Region

Free Shipping

Small parcels (e.g. jewellry, plague masks)

Larger parcels (e.g. clothing)

UK 1st Class

1-2 working days

Free for orders over £75 £2.50 £2.50

Europe (International Standard)

3-5 working days

Free for orders over £100
£3 £10
Rest of the world 

(International Standard)

6-7 working days

Free for orders over £200
£4 £15

PACKAGING

Orders are shipped wrapped in tissue paper and packaged in reusable biodegradable mailers

 

RETURNS POLICY

STANDARD SIZE CLOTHING

Please contact me within 14 days of receiving your order if you would like to arrange a refund or return. Returns will only be accepted if they are in resalable condition.

CUSTOM SIZE CLOTHING

I can not accept returns on custom sizes since each item is hand-made to order especially for you. Please note this does not affect your statutory rights (i.e. full refunds will be offered on faulty garments).

PLAGUE MASKS
For hygiene reasons I cannot accept returns on face coverings unless they are faulty. These masks feature adjustable ear elastic so you should be able to get a good fit.

NECKLACES & HAIR ACCESSORIES

Please contact me within 14 days of receiving your order if you would like to arrange a refund or return.