Shipping and Returns Policy
SHIPPING
Most orders are shipped in 1-2 working days.
Custom size garments can take up to ten days to make.
Region |
Free Shipping |
Small parcels (e.g. jewellry, plague masks) |
Larger parcels (e.g. clothing) |
UK 1st Class 1-2 working days |
Free for orders over £75 | £2.50 | £2.50 |
Europe (International Standard) 3-5 working days |
Free for orders over £100 | £3 | £10 |
Rest of the world
(International Standard) 6-7 working days |
Free for orders over £200 | £4 | £15 |
PACKAGING
Orders are shipped wrapped in tissue paper and packaged in reusable biodegradable mailers
RETURNS POLICY
STANDARD SIZE CLOTHINGPlease contact me within 14 days of receiving your order if you would like to arrange a refund or return. Returns will only be accepted if they are in resalable condition.
CUSTOM SIZE CLOTHINGI can not accept returns on custom sizes since each item is hand-made to order especially for you. Please note this does not affect your statutory rights (i.e. full refunds will be offered on faulty garments).
PLAGUE MASKS
For hygiene reasons I cannot accept returns on face coverings unless they are faulty. These masks feature adjustable ear elastic so you should be able to get a good fit.
Please contact me within 14 days of receiving your order if you would like to arrange a refund or return.